At Camille & Elise, every order is prepared with care and attention to detail.
All orders are processed within 1–3 business days, excluding weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
Standard delivery to US addresses takes approximately 8–15 business days from the date of shipment. These timeframes are estimates, not guarantees, and may vary depending on your location and external factors.
Please allow 24–48 hours after receiving your tracking number for carrier systems to update with the first scan information.
Every order ships with full tracking. Your tracking number will be provided via email within 3–5 business days of order placement.
You can use your tracking number to monitor your shipment status at any time. If you have not received a tracking number within 5 business days of placing your order, please contact us at info@camilleandelise.com.
Camille & Elise offers free standard shipping on all orders. No minimum purchase is required. Your order will be delivered directly to your address at no additional shipping cost.
Delivery times may be affected by the following factors beyond our control:
— Customs processing and inspection — Carrier capacity and disruptions — Weather events or natural disasters — Peak holiday periods — Public holidays in the country of origin or destination
Camille & Elise is not responsible for delays caused by shipping carriers or customs authorities once an order has been dispatched. However, we will always assist you in tracking and resolving shipping concerns whenever possible.
Once your tracking information shows "Delivered," please check with household members, neighbors, building management, and any designated safe delivery locations before contacting us.
If your tracking shows your package as delivered but you have not received it, please contact us at info@camilleandelise.com within 48 hours of the marked delivery date.
If your order has not arrived within 20 business days of shipment, please contact us at info@camilleandelise.com BEFORE filing any dispute with your bank or credit card company.
We commit to responding within 24 hours and resolving all shipping issues through refund, reshipment, or store credit. Filing a payment dispute before contacting us and allowing us 5 business days to resolve the issue may be treated as a breach of our Terms and Conditions.
This purchase will appear on your credit card or bank statement as "SP CAMILLEANDELISE." If you do not recognize this charge, please contact us at info@camilleandelise.com before contacting your bank.
1. Select your preferred item and add it to your shopping cart. 2. Proceed to checkout and carefully review your shipping information. 3. Read and accept our Terms & Conditions, Shipping Policy, and Return Policy. 4. Choose your preferred payment method. All payments are processed through a secure SSL-encrypted system. 5. Once your order is successfully placed, you will receive an order confirmation email with your order details and estimated delivery window.
If you have any questions regarding your shipment or require assistance, please contact us at:
Camille & Elise Email: info@camilleandelise.com
We aim to respond to all inquiries within 24 hours on business days.
